21 Jobs in Nanpura, Surat, Gujarat

Company Description: ICED Infotech is a leading Website Development & Digital Marketing Agency located in Surat. Founded in 2010, ICED has a rich history of working with iconic brands and delivering innovative campaigns that reflect human insights and market trends. Job Description: We are seeking a talented and creative Video Editors to join our dynamic team. The ideal candidate will be proficient in video editing software such as After Effects and Premier Pro, and having knowledge of generating and editing videos through AI would be a valuable asset. The Video Editor will work closely with our design team to create visually appealing and effective designs for various projects. What You'll Do: Social Media Reel, YouTube Videos: We're hiring a creative Video Editor to craft engaging content for social media reels and YouTube Shorts. If you're passionate about storytelling through video and know how to hook viewers in seconds — we want you! Creative Concept Development: Work closely with our marketing team to brainstorm and execute creative concepts that align with our brand identity and marketing goals. Design Adaptation: Adapt existing videos to fit different formats and platforms while maintaining consistency and quality. Feedback and Revisions: Collaborate with team members and clients to refine designs based on feedback, ensuring final products meet high standards of excellence. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Overtime pay Work Location: In person

I want candidates who have the knowledge of Sketchup & 3ds Max software. Job Types: Full-time, Permanent Pay: From ₹10,000.00 per month Schedule: Day shift Fixed shift Supplemental Pay: Yearly bonus Work Location: In person Application Deadline: 20/06/2025

Location: Surat, Gujarat Experience: Fresher / Experience Can Apply Qualification: Min Bachelor’s degree Timing: 11:30 AM to 9:30 PM (Day) 9:30 AM to 9:30 PM (Day) 9:30 PM to 9:30 AM (Night) 9:30 PM to 7:30 AM (Night) Skills and Requirements: Proficient in Microsoft Office Suite, including Excel, Word, Outlook and PowerPoint. Fluent English Speaking is Mandatory. Good Communication Skills. High-level written and verbal communication skills. Roles & Responsibilities: Develop and maintain customer service standards, policies, and procedures. To update and prepare summary incident reports on critical/complex/Major incidents suitable for internal and external management review. Working response through phone-calls or e-mails. To perform the quality checks of clarify incidents ensuring the updates are done as per the customer and service excellence expectations, ensuring templates are followed. Maintain / Update Weekly report. Collaborate with key persons to ensure clarity of the specifications. Job Type: Full-time Pay: ₹360,000.00 - ₹540,000.00 per year Benefits: Leave encashment Schedule: Day shift Night shift Supplemental Pay: Overtime pay Performance bonus Education: Bachelor's (Preferred) Experience: Customer service: 1 year (Preferred) Language: English (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: In person

Job Location: Surat, Gujarat Job Experience: Min 1 Year Qualification: Min Bachelor Degree Job Timing: 11:30 am to 9:30 pm (Mon to Sat) Skills & Requirement: Experience using spreadsheets Fluent English speaking is mandatory Good verbal and written communication skills Roles & Responsibilities: Answer employees queries about HR-related issues Develop fair HR policies and ensure employees understand and comply with them Oversee daily operations of the HR department Attend inbound & outbound calls Solving Email Queries Manage employees’ grievances Assist payroll department by providing relevant employee information (e.g. leaves of absence, sick days and work schedules) Update internal databases (e.g. record sick or maternity leave) Job Type: Full-time Pay: ₹300,000.00 - ₹420,000.00 per year Benefits: Leave encashment Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Education: Bachelor's (Preferred) Experience: Recruiting: 1 year (Preferred) Payroll: 1 year (Preferred) Language: English (Preferred) Work Location: In person

Job location: Surat, Gujarat Experience : Freshers / Experience Can Apply Qualification: Min Graduate Available shifts: 9:30 am to 9:30 pm (Day) 11:30 am to 9:30 pm (Day) 9:30 pm to 7:30 am (Night) 9:30 pm to 9:30 am (Night) Skills: Fluent in English speaking (mandatory) Excellent organizational skills. High-level written and verbal communication skills Knowledge of computer operating systems and MS Word & Excel Roles & responsibilities: Collaborate with key persons to ensure clarity of the specifications. Make sure to correct the format (i.e., font size, font style, bold/bracket name, bullet points, remove blank space, text alignment, margin etc.) If the details in mail is too brief make it short with sense and covering all the points. Always correct grammar, spell check, punctuation Make a call to the site to investigate relevant information and update it accordingly. Check the format of document sent by the site, if not proper then ask the site to resend in the latest format. Maintain / update weekly report. Job Type: Full-time Pay: ₹300,000.00 - ₹480,000.00 per year Benefits: Leave encashment Schedule: Day shift Night shift Supplemental Pay: Overtime pay Performance bonus Education: Bachelor's (Preferred) Experience: Customer service: 1 year (Preferred) Language: English (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: In person

Location: Surat, Gujarat Qualification: Min Bachelor’s Degree Experience: Fresher Can Apply Shift Timing: 11:30 am to 9:30 pm (Day) 9:30 am to 9:30 pm (Day) 9:30 pm to 7:30 am (Night) 9:30 pm to 9:30 am (Night) Skills and Requirements: Excellent communication and negotiation skills. Fluent English Speaking is Mandatory Advanced knowledge of MS Excel. Knowledge of market research. Proven history of effective supply management. Roles & Responsibilities: Handle food order processing. Handle Food incident/Discrepancy problem Finalize purchase details of orders and deliveries. Maintain / Update Weekly report Collaborate with key persons to ensure clarity of the specifications Make A Call To The Site To Investigate The Case Get Relevant Information And Update The IR Accordingly. Assess procurement requirements, prepare procurement plans, draft specifications and initiate procurement process. Maintain updated records of invoices and contracts. Prepares inventory listings to include the location and status of all equipment. Compare product deliveries with issued purchase orders and contact vendors when there are discrepancies. Track orders and ensure timely delivery. Conduct market research to identify pricing trends. Job Type: Full-time Pay: ₹360,000.00 - ₹540,000.00 per year Benefits: Leave encashment Schedule: Day shift Night shift Supplemental Pay: Overtime pay Performance bonus Education: Bachelor's (Preferred) Experience: Procurement: 1 year (Preferred) Email Writing: 1 year (Preferred) Language: English (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: In person

Job Location: Surat, Gujarat Job Experience: Min 1 Year Qualification: Min Bachelor Degree Job Timing: 11:30 am to 9:30 pm (Mon to Sat) Skills & Requirement: Fluent English speaking is mandatory Good verbal and written communication skills Experience to handle Employee Queries Roles & Responsibilities: Answer employees queries about HR-related issues Develop fair HR policies and ensure employees understand and comply with them Oversee daily operations of the HR department Attend inbound & outbound calls Solving Email Queries Experience using spreadsheets Manage employees’ grievances Assist payroll department by providing relevant employee information (e.g. leaves of absence, sick days and work schedules) Update internal databases (e.g. record sick or maternity leave) Job Type: Full-time Pay: ₹300,000.00 - ₹480,000.00 per year Benefits: Leave encashment Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Education: Bachelor's (Preferred) Experience: HR: 1 year (Preferred) Language: English (Preferred) Work Location: In person

Job Location: Surat, Gujarat Qualification: Min Bachelor Degree or CA Intermediate Experience: Min 1 Year Shift Timing: 11:30 am to 9:30 pm (Mon to Sat) Skills & Requirement: Proficiency in Xero and QuickBooks is mandatory. Fluent English Speaking is Mandatory. Strong written and verbal communication skills to interact with clients and management effectively. Advanced MS Excel skills including Vlookups and pivot tables Ability to manage multiple clients and projects simultaneously, ensuring deadlines are met Detailed knowledge of VAT (UK) Roles & Responsibilities: Manage day-to-day bookkeeping tasks including recording transactions, bank reconciliations, and maintaining general ledgers. Process and manage clients accounts payable/receivable, ensuring accuracy and timely payments/collections. Prepare monthly, quarterly, and annual financial statements, including balance sheets, profit & loss statements, and cash flow statements. Reconcile bank accounts, credit card accounts, and ensure accurate reflection of all transactions. Assist in the preparation of tax returns and ensure compliance with local tax regulations in the UK . Stay updated with changes in tax laws. Handle month-end and year-end closing procedures, ensuring timely and accurate reporting. Generate financial reports, perform variance analysis, and provide insights on financial performance to management. Assist in preparing documentation and financial records for external audits, ensuring compliance with accounting standards. Suggest improvements in accounting processes to improve efficiency and accuracy. Job Type: Full-time Pay: ₹360,000.00 - ₹520,000.00 per year Benefits: Leave encashment Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Education: Bachelor's (Preferred) Experience: Accounting: 1 year (Preferred) Xero: 1 year (Preferred) Language: English (Preferred) Work Location: In person

Location: Surat, Gujarat Experience: Minimum 3 year Timing: 11:30 AM to 9:30 PM (Mon to Sat) Skills and Requirements: Proficiency in programs such as Photoshop and Illustrator Exceptional creativity and innovative design skills. Excellent communication and presentation skills. Organizational and time-management skills for meeting deadlines in a fast-paced environment. A strong portfolio of illustrations or other graphics Roles & Responsibilities: Planning concepts by studying relevant information and materials based on requirements. Develop illustrations, logos and other designs using software or by hand. Use the appropriate colors and layouts for each graphic. Work with copywriters and creative director to produce final design. Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval. Revising designs based on client feedback. Job Type: Full-time Pay: ₹300,000.00 - ₹480,000.00 per year Benefits: Leave encashment Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Education: Diploma (Preferred) Experience: Graphic design: 1 year (Preferred) Adobe Illustrator: 1 year (Preferred) Adobe Photoshop: 1 year (Preferred) Work Location: In person

Job Location : Surat, Gujarat Experience: Minimum 3+ Years in relevant E- Commerce Job Timing: 11:30 AM to 9:30 PM (Mon to Sat) Skills & Requirement: Fluent English Speaking is Mandatory. Hands-on experience in managing and maintaining e-Commerce websites/portals. Knowledgeable of the e-Commerce space that includes marketing strategies, various leading e-Commerce website builders (e.g. Amazon, Ebay), product development, competitive strategies, consumer research, industry trends and usability best practices. Knowledge of various platforms and online sales strategies and can be used to conduct digital sales or website conversions. Excellent communication and collaboration skills. Roles & Responsibility: Handling Amazon, eBay Seller Accounts. A+ Content Creation. Various Product Listing & Optimizing. Product Image Processing. Manage Order & Pricing for all orders. Manage all the Return & Refund orders. Analyses Keywords & Handling SEO Content management. Manage Inventory & Promotion. Handling Customer message support. Knowledge about lighting deal & product categorize. Research about various product & market price. Job Type: Full-time Pay: ₹420,000.00 - ₹600,000.00 per year Benefits: Leave encashment Schedule: Day shift Night shift Supplemental Pay: Overtime pay Performance bonus Education: Diploma (Preferred) Experience: E-Commerce: 3 years (Preferred) Amazon: 2 years (Preferred) Work Location: In person

Location: Surat, Gujarat Experience: Minimum 3 years Timing: 11:30 AM to 9:30 PM (Mon to Sat) Skills and Requirements: Strong proficiency in HTML, CSS, and JavaScript, with an eye for design and user experience. Proficiency in popular React tools such as webpack, Redux, Flux, etc. Great interpersonal and communication skills. Experience with user interface design. Roles & Responsibilities: Collaborate with product team to build new features. Maintain existing React systems, including fixing bugs. Design and develop new custom components to meet project requirements. Meeting with the development team to discuss user interface ideas and applications. Reviewing application requirements and interface designs. Identifying web-based user interactions. Monitoring and improving front-end performance. Documenting application changes and developing updates. Develop a flexible and well-structured front-end architecture, along with the APIs to support it. Job Type: Full-time Pay: ₹300,000.00 - ₹480,000.00 per year Benefits: Leave encashment Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Education: Higher Secondary(12th Pass) (Preferred) Experience: Reactjs: 3 years (Preferred) Work Location: In person

Location: Surat, Gujarat Experience: Fresher / Experience Can Apply Qualification: Min Bachelor’s degree Timing: 11:30 am to 9:30 pm (Day) 9:30 am to 9:30 pm (Day) 9:30 pm to 7:30 am (Night) 9:30 pm to 9:30 am (Night) Skills and Requirements: Proficient in Microsoft Office Suite, including Excel, Word, Outlook and PowerPoint. Fluent English Speaking is Mandatory. Analytical thinking and decision-making Attention to detail and documentation Excellent communication, coordination, and crisis management skills. High-level written skills. Roles & Responsibilities: Coordinate and drive the resolution of high-impact incidents (Priority 1 and 2). Act as the single point of contact (SPOC) for all major incident-related communications. Facilitate incident bridges (conference calls, video calls) involving support teams, vendors, and stakeholders. Ensure timely updates are communicated to relevant parties throughout the incident lifecycle. Escalate unresolved incidents to appropriate levels in a timely manner. Record, track, and manage incidents Conduct post-incident reviews (PIRs) and root cause analysis (RCA). Collaborate with problem management to ensure recurring incidents are addressed. Continuously improve incident management processes and procedures. Job Type: Full-time Pay: ₹360,000.00 - ₹520,000.00 per year Benefits: Leave encashment Schedule: Day shift Night shift Supplemental Pay: Overtime pay Performance bonus Education: Bachelor's (Preferred) Experience: Customer Service: 1 year (Preferred) Email Process: 1 year (Preferred) Language: English (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: In person

Location: Surat, Gujarat Experience: Fresher/Experience Can Apply Qualification: Min Bachelor’s degree Timing: 11:30 am to 9:30 pm (Day) 9:30 am to 7:30 pm (Day) 9:30 pm to 7:30 am (Night) 9:30 pm to 9:30 pm (Night) Skills and Requirements: Proficient in Microsoft Office Suite, including Excel, Word, Outlook and PowerPoint. Fluent English Speaking is Mandatory. Good Communication Skills. High-level written and verbal communication skills. Roles & Responsibilities: Skills and Requirements: Fluent English Speaking is Mandatory Roles & Responsibilities: Email Management: Monitor and manage the company’s email accounts, ensuring timely and accurate responses to inquiries and requests. Process Execution: Execute predefined processes related to email communication, including data entry, follow-ups, and documentation. Customer Service: Provide excellent customer service via email, addressing customer concerns, providing information, and resolving issues effectively. Email Triage: Categorize and prioritize emails based on urgency and relevance, escalating issues to appropriate departments or team members as needed. Reporting: Generate and maintain reports on email metrics, such as response times, volume of emails, and resolution rates. Collaboration: Work closely with other departments to ensure seamless communication and resolution of customer or internal issues. Process Improvement: Identify opportunities for process improvements in email handling and communication efficiency, and implement best practices. Proficiency in email management tools and Microsoft Office Suite (Word, Excel, Outlook). Strong written communication skills with the ability to convey information clearly and professionally. Excellent organizational and multitasking abilities. Job Type: Full-time Pay: ₹300,000.00 - ₹540,000.00 per year Benefits: Leave encashment Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Education: Bachelor's (Preferred) Experience: Email Process: 1 year (Preferred) Language: English (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: In person Speak with the employer +91 7990510536

Job Location: Surat, Gujarat Experience: Min 1 Years Job Timing: 10:30 am to 8:30 pm (Mon to Sat) Skills & Requirement: Extensive knowledge of computer hardware & Network systems. Familiarity with general OS systems, Enterprise, programming languages, and Office software. Knowledge of LAN and wireless networks. Ability to project manage. Good communication skills. Ability to troubleshoot complex software and hardware issues. Knowledge of database and networking security systems. Roles & Responsibilities: Meeting with the IT manager to discuss system needs. Fixing hardware, software, and networking issues. Designing and installing computer hardware configurations. Installing software and networking systems. Troubleshooting network and software issues. Installing high-level software security systems. Training staff on newly installed hardware and software systems. Responding to general IT requests. Ensuring security software is kept up to date. Filing monthly reports for the IT Manager. Job Type: Full-time Pay: ₹240,000.00 - ₹300,000.00 per year Benefits: Leave encashment Shift: Day shift Education: Diploma (Preferred) Experience: IT Engineer: 1 year (Preferred) Computer hardware: 1 year (Preferred) Computer networking: 1 year (Preferred) Work Location: In person

Location: Surat, Gujarat Experience: Min 1 year Qualification: Min Graduate Timing: 11:30 AM to 9:30 PM (Mon to Sat) Skills and Requirements: Fluent English speaking is mandatory Work experience as a data analyst or in a related field. Working knowledge of Power BI. Proficiency in spreadsheet programs like MS Excel. Ability to gather, view, and analyses data. Expertise in statistics. Demonstrated experience in handling large data sets and relational databases. Roles & Responsibilities: Acquire data from primary or secondary data sources and maintain databases/data systems. Build Power BI reports and dashboards based on business requirements. Interpret data, analyse results using statistical techniques and provide ongoing reports. Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality. Processing confidential data and information according to guidelines. Supporting the data warehouse in identifying and revising reporting requirements. Providing technical expertise in data storage structures, data mining, and data cleansing. Work with management to prioritize business and information needs. Locate and define new process improvement opportunities. Job Type: Full-time Pay: ₹240,000.00 - ₹360,000.00 per year Benefits: Leave encashment Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Education: Bachelor's (Preferred) Experience: Data Analyst: 1 year (Preferred) Power BI: 1 year (Preferred) Advance Excel: 1 year (Preferred) Language: English (Preferred) Work Location: In person

Location: Surat, Gujarat Experience: Fresher / Experience Can Apply Qualification: Min Bachelor’s degree Timing: 11:30 am to 9:30 pm (Day) 9:30 am to 9:30 pm (Day) 9:30 pm to 7:30 am (Night) 9:30 pm to 9:30 am (Night) Skills and Requirements: Proficient in Microsoft Office Suite, including Excel, Word, Outlook and PowerPoint. Fluent English Speaking is Mandatory. Analytical thinking and decision-making Attention to detail and documentation Excellent communication, coordination, and crisis management skills. High-level written skills. Roles & Responsibilities: Coordinate and drive the resolution of high-impact incidents (Priority 1 and 2). Act as the single point of contact (SPOC) for all major incident-related communications. Facilitate incident bridges (conference calls, video calls) involving support teams, vendors, and stakeholders. Ensure timely updates are communicated to relevant parties throughout the incident lifecycle. Escalate unresolved incidents to appropriate levels in a timely manner. Record, track, and manage incidents Conduct post-incident reviews (PIRs) and root cause analysis (RCA). Collaborate with problem management to ensure recurring incidents are addressed. Continuously improve incident management processes and procedures. Job Type: Full-time Pay: ₹360,000.00 - ₹540,000.00 per year Benefits: Leave encashment Schedule: Day shift Night shift Supplemental Pay: Overtime pay Performance bonus Education: Bachelor's (Preferred) Experience: Incident management: 1 year (Preferred) Language: English (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: In person

Job location: Surat, Gujarat Experience : Freshers / Experience Can Apply Qualification: Min Graduate Available shifts: 9:30 am to 9:30 pm (Day) 11:30 am to 9:30 pm (Day) 9:30 pm to 7:30 am (Night) 9:30 pm to 9:30 am (Night) Skills: Fluent in English speaking (mandatory) Excellent organizational skills. High-level written and verbal communication skills Knowledge of computer operating systems and MS Word & Excel Roles & responsibilities: Collaborate with key persons to ensure clarity of the specifications. Make sure to correct the format (i.e., font size, font style, bold/bracket name, bullet points, remove blank space, text alignment, margin etc.) If the details in mail is too brief make it short with sense and covering all the points. Always correct grammar, spell check, punctuation Make a call to the site to investigate relevant information and update it accordingly. Check the format of document sent by the site, if not proper then ask the site to resend in the latest format. Maintain / update weekly report. Job Type: Full-time Pay: ₹300,000.00 - ₹540,000.00 per year Benefits: Leave encashment Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Education: Bachelor's (Preferred) Experience: Total: 1 year (Preferred) Language: English (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: In person

Location: Surat, Gujarat Experience: Fresher / Experience Can Apply Qualification: Min Bachelor’s degree Timing: 11:30 AM to 9:30 PM (Day) 9:30 AM to 9:30 PM (Day) 9:30 PM to 9:30 AM (Night) Skills and Requirements: Proficient in Microsoft Office Suite, including Excel, Word, Outlook and PowerPoint. Fluent English Speaking is Mandatory. Good Communication Skills. High-level written and verbal communication skills. Roles & Responsibilities: Develop and maintain customer service standards, policies, and procedures. To update and prepare summary incident reports on critical/complex/Major incidents suitable for internal and external management review. Working response through phone-calls or e-mails. To perform the quality checks of clarify incidents ensuring the updates are done as per the customer and service excellence expectations, ensuring templates are followed. Maintain / Update Weekly report. Collaborate with key persons to ensure clarity of the specifications. Job Type: Full-time Pay: ₹300,000.00 - ₹540,000.00 per year Benefits: Leave encashment Schedule: Day shift Night shift Supplemental Pay: Overtime pay Performance bonus Education: Bachelor's (Preferred) Experience: Back Office: 1 year (Preferred) Cutomer Service: 1 year (Preferred) Language: English (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: In person

Job Location: Nanpura, Surat Qualification: Min Bachelor Degree Experience: Min 1 Year Job Timings: 11:30 am – 9:30 pm (Mon to Sat) Skills & Requirement: Fluent English speaking is mandatory. Proficiency in MS Office (Word, Excel, PowerPoint) and calendar management tools Strong written and verbal communication skills Strong problem-solving skills and ability to adapt in fast-paced environments Proficiency in using relevant software and technology for tasks like scheduling, email management, and communication Outstanding organizational and time management skills Proven work experience as a Personal Assistant Roles and responsibilities: Handling incoming and outgoing correspondence (emails, phone calls, etc.) and ensuring timely and accurate responses. Scheduling and managing the director's meetings, appointment, preparing meeting agendas, taking minutes, and following up on action items. Acting as a liaison between the director and other internal or external stakeholders. Booking flights, hotels, and other travel-related logistics. Maintaining organized files and records, both physical and digital. Assisting with expense reports and reimbursements. General Office Support: Assisting with other general office tasks as needed. Handling sensitive and confidential information with discretion. Identifying and resolving administrative issues and challenges. Managing multiple tasks and projects effectively, prioritizing based on urgency and importance. Assist in special projects, including research, reports, presentations, and execution of initiatives, ensuring deadlines and objectives are met Job Type: Full-time Pay: ₹360,000.00 - ₹480,000.00 per year Benefits: Leave encashment Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Education: Bachelor's (Preferred) Experience: Personal assistant: 1 year (Preferred) Language: English (Preferred) Work Location: In person

We are looking for a Junior Accounts Assistant who has an experience of 1 - 2 years and has worked on TDS Returns and Income Tax Returns. The hiring Budget is 15,000 p.m to 20,000 p.m. The location is Nanpura, Surat Interested candidates can drop their resumes at vinitaochani21@gmail.com Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Application Question(s): How many years of experience do you have? What is your Current CTC? What is your Expected CTC? Work Location: In person

Location: Surat, Gujarat Experience: Fresher / Experience Can Apply Qualification: Min Bachelor’s degree Timing: 11:30 AM to 9:30 PM (Day) 9:30 AM to 9:30 PM (Day) 9:30 PM to 9:30 AM (Night) Skills and Requirements: Proficient in Microsoft Office Suite, including Excel, Word, Outlook and PowerPoint. Fluent English Speaking is Mandatory. Good Communication Skills. High-level written and verbal communication skills. Roles & Responsibilities: Develop and maintain customer service standards, policies, and procedures. To update and prepare summary incident reports on critical/complex/Major incidents suitable for internal and external management review. Working response through phone-calls or e-mails. To perform the quality checks of clarify incidents ensuring the updates are done as per the customer and service excellence expectations, ensuring templates are followed. Maintain / Update Weekly report. Collaborate with key persons to ensure clarity of the specifications. Job Type: Full-time Pay: ₹300,000.00 - ₹540,000.00 per year Benefits: Leave encashment Schedule: Day shift Night shift Supplemental Pay: Overtime pay Performance bonus Education: Bachelor's (Preferred) Experience: Back Office: 1 year (Preferred) Language: English (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: In person